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Frequently Asked Questions
How do I know that the products offered on your website are genuine?
All products offered by Elite Fillers are genuine, original items. Each product shipped comes in original manufacturer’s packaging, unadulterated and sealed with the following information displayed on the side:
- Lot number
- Date of manufacture
- Expiry date
Do I need a medical license to order from you?
Yes. We do not sell to unlicensed individuals under any circumstances. Please contact us about exact licensing requirements before proceeding with your order.
How can you sell the products so cheap?
We have many small to medium sized clinics and med spas as customers. We buy large quantities from manufacturers and distributors and we pass the savings on to our customers.
Do you have a return policy?
Yes, you can return within 10 working days, as long as the reason falls under one of the following conditions: The product contains manufacturing defects, the product was damaged upon arrival or the wrong product was delivered.
Please contact our customer service before returning the products.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. All orders placed before 2pm will go out same day.
How much does shipping cost?
Shipping cost depends the shipping method you choose.
- Overnight AM (before 10:30AM) - $55
- Overnight (Next Day) - $50
- 2-Day Air - $30
- Ground (3-4 Days) - $15
Do you offer free shipping?
Yes! we offer free shipping on orders above $2000
Do you ship to P.O. boxes?
No. We ship to physical locations via UPS or FEDEX.
How can I contact customer service?
You can reach our customer service team by emailingsales@elitefillersusa.com
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
What payment methods do you accept?
We accept Visa, Mastercard and American Express.
Do you offer installment payment options?
In order to ensure we provide our customers with the best possible prices; we do not provide payment terms.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.